Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. you’ll find a corresponding master socket within your. (Wasn’t told of the switchover and only found - 5443370. (Virgin disconnect the line outside your property, then plug a cable from the hub into a phone socket, this makes all your. Thank you again. My VM Router is is my office adjacent to hall. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. It is really quite simple. It is a master telephone socket which has two connectors: A and B. " The hub is upstairs as previously said. Mobile Your Account. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. We only have the Open reach Master socket 5C. 3 weeks ago. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. Plug the telephone lead into the. The ring wire will affect your connection no matter where you plug in your router, and even if you don't use the extensions. The tech joined the Broadband/TV cable but was unable to jo. Security matters. You don't need microfilters - not for your Hub or any other devices connected to phone sockets or extensions. com. 0 – which seems a lot. Our main phone connection is downstairs near to the original location of our hub. Registration is fast, simple and absolutely free so please join our community today. on 08-01-2023 20:46. My Virgin Media App. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us. When it comes to the phone I'm confused as to what cable they'll use. on 25-09-2022 15:41. We would like to show you a description here but the site won’t allow us. Which was great as that is in a better location than my master Socket was. 0 Kudos. #1 Hi All I’m new here. Kind regards Jodi. on 03-08-2020 18:05. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Now got a replacement cable and working . Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Solved: Help with wiring - Virgin Media Community - 4630592. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. No knowing the layout of you home doing this might be less obvious than the thick VM cable. This website. We would like to show you a description here but the site won’t allow us. Hi team. 0. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. Re: I need a Virgin Media Wall Socket. If the sockets are already there and functioning, yo. LincolnVoda. 23/11/12 - 23:50 #14. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. The phone is disconnected from the master socket and plugged into the other end of the adapter. 17/07/09 - 20:45 in Cable #1. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Ethernet cable is faintly easy to hide. No Virgin media wall socket. Plug into the Virgin Media wall socket. You can buy a standard 5C MS and just swap the faceplate, which would allow you to plug a micro filter and router into your extension socket again. #2. An LJU5 gives one line with two sockets. on 12-01-2023 11:15. We would like to show you a description here but the site won’t allow us. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Your telephone service from any of the UK Service Providers, other than Virgin. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. We would like to show you a description here but the site won’t allow us. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are not going to be connected. Your internal wiring is connected to the back of this plate. Get the Hub ready by connecting the wires. Faceplates after second visit. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Tudor. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Re: Using existing Bt sockets with virgin. Turn on and start the Box. Customer since 1993. Superfast Broadband. Options. How to install a microfilter. Re: My Flat doesn’t have wall socket. Try each phone on its own in turn. Cable TV & Virgin Media TV . Dave. Forum Member. 5 Machine screws included. Getting started[diagram] wiring diagram for virgin media Virgin broadband quickstart cable isolation pack connect virginmediaMaking the switch to virgin media. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. VM will usually only supply a Quickstart to a property that had VM previously. Hi. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Connect the Hub’s power cable with the blue tab. Sometimes there is no wall box, just a trailing cable. . You then have a set of sockets within your house that you can wire in parallel to your cable socket. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. We would like to show you a description here but the site won’t allow us. This can sometimes be improved by installing a small device. 2) The feed from the RJ11 socket of the Hub replaces the exchange line it connects to terminal 2 & 5 of an. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. But after a few weeks I'll notice that the daily speed tests on my Google WiFi are showing a slowing down of. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. I am getting more reasonable and sensible answers from othersMk3 master socket wiring help bt community. Your hub plugs into your master socket, which is a small white box, usually located near the front door. My bt master socket. Hi, this video shows you how to change a very old BT 2/1a master socket into a newer NTE5a master socket so you can then test your line using the test socket. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". Therefore I'm trying to make sure it isn't something simple internally. If losing a few Mbps isn’t an issue for you then of course that’s fine. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). Account - Mobile. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. £8p/m extra or included with Gig1 or Volt. If possible, I would like to get rid of this rather ugly white. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. This will clear the line of dial tone for a short time, allowing you to listen closely. BeginnerNo virgin media wall socket. . Estonia and the Netherlands have already switched. However, if you'd like we can send out. Forum; Apps. Phone. But my brother had this done and he said they run a completely separate line in, presumably off the fibre. Which is fine. You can also check for a loose cable as not all properties have a socket. For a wires-free alternative, you could use a cordless phone setup. 4. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. The Openreach master socket should only be used for their broadband and/or landline with one of the providers that uses their cables. g. If it does not, then the problem lies outside your house and is not your responsibility. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. 19 minutes ago. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. Stream from Virgin Media. This is usually marked as Line 1. BT Drop Wire > Junction box >Master Socket. Options. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Phone. Wi-Fi boosters can help with those wireless signal dead zones around your home. 1. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. You can't (well shouldn't) touch anything past the text socket on the master sockets of either BT or cable sockets. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. Put the cable in place and tighten the tie (see diagram below). Switching from Virgin Media to Vodafone. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. 23/03/17 - 01:22 #2. One to power the router up. Jan 4, 2010. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. This is how I understand the PlusNet system. #2. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. If customer service is a concern, you can check out our survey results to see which providers had the best scores. We will certainly investigate this matter for you. Available with M50 broadband or faster. 2. 01/07/11 - 11:24 in Virgin Media TV and Phone #1. If you don't have the cabling then call the pre-installs team on 0800 052 1734. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Virgin Media Prep House Rewiring Fix Community Forum. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. I don't longer work there. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. VeryMe Rewards. You need a small spanner to remove this, then push the provided connector over the exposed end. For much more detail. I'm a Very Insightful Person, I'm here to share knowledge. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. Telephone socket wiring? Thread starter Saldawop; Start date Feb 10, 2007; Saldawop Distinguished Member. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. The NTL/Virgin master socket will look like a BT one, just it will have NTL or Virgin Media on the front. This lead goes into the same wall socket as my landline phone lead does. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Most BT Master Sockets will be near the entrance wall, but not always. on 23-12-2022 10:31. Entertain me; Broadband DealsStream from Virgin Media. 100. You can also identify a split socket looking at the side. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Next, connect the power cable. No Coax Wall Socket Virgin Media Community 4802361. 5m/4. I am going to cancel. ago. Socket. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. VM BB TV Landline. on 27-10-2022 09:24. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. TV box - 15 mins. Reply. you’ll find a corresponding master socket within your. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. We have the quickstart pack but sadly cannot get broadband set up and working. There are 10 types of people: those. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. Browse Virgin Media Virgin Media Community. Check the phone is seated in the base unit correctly & powered ON. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. There is an access panel in the ceiling for pipes and cables. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. The wall box may be branded with the logos of an old cable TV company (not VM). 7) Test. See where this Helpful Answer was posted. Up to 3 WiFi Pods if needed. Solved Remove Un Phone Line Just Cut It Virgin Media Community. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. Feed this disconnected extension wire into the VM socket and. For much more detail. I have been trying to tell BT customer service, however "compute says no" and I am. Master socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals,We would like to show you a description here but the site won’t allow us. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. The PC had no signal. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The master socket has some internal circuitry and all secondary sockets should have pins 2, 3 and 5 conected to the corresponding terminals on the master socket. Home broadband & landline. If you need to do this for a longer time, try dialing the following. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. It is divided into two parts: the main diagram, and the power and data line diagrams. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. If you can get Quickstart, you can choose one of two delivery options. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Stay safe online. Registration is fast, simple and absolutely free so please join our community today. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Preparing for Landline changeover to fibre. if its possible in parallel but its not a big problem if you run an series. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. 29/07/15 - 16:50 #1. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. On unscrewing the master socket to check the wiring I noticed one of the wires was adrift, the set up is as follows :-2 terminal blocks:-terminal 1 = blankFind your master phone socket 8 Unplug everything from your master phone socket 10 Plug in your Sky Hub 12 Fit microfilters around your home 14 Connect PC (Windows 8) 16. A second cable, the Ethernet, to deliver the internet from the router to the computer. 4 Kudos. )In this video, I am showing the sta. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. The cable wiring is the same as the Virgin Media Master socket. You would need to plug the main handset into the hub for the services to work, and may benefit from a relocation of the hub, or possibly an engineer visit to run a cable from the hub to the main handset. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Ordering And Installation Of Broadband Thinkbroadband. How To Connect Old Bt Master New Virgin Nte5 Avforums. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. Re: new VM socket. Thanks for posting, welcome both to the community and also Virgin Media. the problem os the series its that you. I assume that on moving to. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. socket. However the wall. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Apologies for any cabling issues. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. The socket in the bedroom that you want to remove is a secondary socket, and has only one telephone cable going to it. I have been trying to tell BT customer service, however. Tudor. So I now have 100Mbps broadband and phone over broadband. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. Registration is fast, simple and absolutely free so please join our community today. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Forum Team. Virgin Media's Phone Master Socket. Plug the cables into the hub. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Connecting Hub 3 To. VM don't use fibre inside the property. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. You will then know for each phone if it is capable of. There are only two cables connected to the master socket. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Removing The Front Of Master Socket Broadban Bt Community. What type of cable does Virgin Media use? SSL Coax. However… Virgin now obviously wants their hub etc back. No, any cables within the house can be touched as much as the householder wants to touch them. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. A second cable, the Ethernet, to deliver the internet from the router to the computer. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Forum Team. Jun 13, 2009. I don't work for Virgin Media. Options. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. You should have around 50V DC across those. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Could wire the cable to the internal connection within the socket. Other than that, sound like you need a VM tech to remedy. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Options. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. VM should provide you with a RJ11 plug to BT socket adapter as per below. So, a 50 minute broadband, TV and phone. Engineer used 'spare pair' of blue cables for 'new' BT line. The tech joined the Broadband/TV cable but was unable to jo. We're here to help. When I switched to my new provider, a BT engineer came out, since everything was required to be re-connected, I was given the choice to put the master phone socket wherever I wanted. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I would. Josh235. Have tested all the wires so know which is which from hub to phone socket. Very cheeky question but I’ve just bought a property where the VM master socket box has been wedged in the very far bottom corner, in a completely useless place for a router/TV connection. a geeky broadband story. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. Or you may be quicker than average! You won’t be involved the whole time. I had 2 plugs and 2 bulbs in my old property - with no issues. Reasons to use a Wi-Fi booster . Country. Hello all, I am trying to add a second phone point from my Virgin Media master socket. On the back of the master socket it has be numbers 1-6, but there are only 4 connectors. #1. Tudor. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. Solved No Virgin Media Wall Socket At Installation Community 4832746. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Install an nte5a bt virgin openreach etc master socket. We would like to show you a description here but the site won’t allow us. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Aug 8, 2019. 2. • Go to Advanced Settings > Wireless > Security. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. . So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. There is a master socket in the hallway, but this is not connected (the wires are pinned to the wall outside but not fed through the wall). and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). on 19-10-2022 18:20. Purchased a new BT cordless phone and extentioin. Everything is converted to specialised triple screened coaxial cable. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. The video shows the best practice for termina. Installation: Wall socket issue. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. 1 4.